![]() They have not offered a defence of any sort relating to the potential ambiguity in the legislation. Teletext Holidays will not even discuss flight plus. Like you, at first glance, she believes that my understanding of flight plus is correct but that there is some ambiguity in the definition of 'material change' and what might be deemed an acceptable alternative arrangement. She doesn't practice civil law but is well versed (over 25 years) in interpreting seemingly garbled/complex legislation. My partner happens to be a lawyer and has had a cursory glance at the legislation. If you think I'm mistaken regarding consumer rights under flight plus legislation - please feel free to correct me. In my 'dispute' with Teletext Holidays, their customer services won't even discuss or acknowledge the words flight-plus. However, should that alternative be unacceptable to the purchasers (for good reasons), the agent is obliged to offer a full refund of all parts of the booking. accommodation - the agent is entitled to offer an alternative. ![]() If a flight-plus deal is subject to a material change - ie. The CAB have confirmed my legal understanding of this issue. ![]() The ATOL protection is a totally separate issue legally and would come into force when the flight plus protection fails due to section 30 of the act - that is in the case of insolvency or any of the suppliers. Visit the CAA page for problems with agents/bookings and you will see the brief, clear statement and a link to the legislation. In the UK, any deal with an agent which involves the purchase (at the same time) of a flight and a linked service such as accommodation/transfers falls under the flight plus rules. read the sections 25/26 as mentioned in my post. Good luck to anyone who takes the risk of booking with them. The real test of any business is not what they do when things go right, but what they do when things go wrong. I will never use them again under any circumstances. They point blank refuse to refund the flights costs and don't offer any explanation or rebuttal to what should be a straightforward legal matter. (see sections 25/26 of The Civil Aviation Air Travel Organisers’ Licensing Regulations 2012). I've told them that according my understanding of the CAA rules, if you buy flights & accm at the same time through an agent everything is covered by a FlightPlus agreement. What's more, they took our money within nanoseconds of agreeing to this deal but say it will take 5-7 days to get our partial refund back. So catch 22 - we can't afford to cancel the flights and lose the money but they are of no use to us since our carefully selected hotel, bought and paid for in full, is now mysteriously unavailable. They say if we cancel the flights, we lose the money. Not only do they REFUSE to refund the flights costs (over £1000), they add insult to injury by trying to sell us another hotel at additional cost!On their website terms and conditions they say "You can book with confidence as all our hotels and flight deals are ATOL protected, and your money is protected by the Travel Trust Association " What a joke! They are refusing to refund the flights cost. It beggars belief.Anyway, yesterday we spent over an hour on the telephone with teletext holidays trying to get our money back so we can book another holiday through a different agent. They've since sent three other options for accommodation - none of which were acceptable including another 'adults only'. A few days later we receive an email from them saying the accommodation is not available and they are sending us to an 'adults only' hotel El Arenal - the 'german Magaluf' by all accounts. Received all the confirmations Hotel/Flights/Transfers etc via email the following day. ![]() After several hours on the phone, we eventually booked a quiet family holiday (3 x adults 4 x kids) to Alcudia at a price way above that advertised on the website.
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